Although they didn’t always call themselves a managed service provider, that’s exactly what T-Consulting has been since its inception. According to Vera Tucci, founder and CEO of the Italy-based MSP, it was her mission to give her clients more than a basic hardware/software bundle with a few hours of IT consultation. She knew her clients needed a greater level of service, especially those whose businesses had grown from small family operations into larger companies, and that’s what she built her own business to provide.
When one of her oldest clients began having issues with the previous security program T-Consulting offered — issues that prevented the client from being able to access business critical systems and required hours upon hours of her team’s time to diagnose and resolve — Tucci immediately started working to identify a better solution. As far as she was concerned, the tools her team used should solve problems, not cause them. That’s when she came across the Webroot® portfolio of cyber resilience products for endpoint protection, DNS protection, and end user training.
“I actually remember the change in mood within my company. Within days of making the decision [to switch to Webroot], my employees were happy again. They weren’t waking up worried about what would go wrong. […] We saw immediate results in terms of the time our team suddenly had on its hands. We were not wasting time trying to solve problems we shouldn’t have had in the first place.” – Vera Tucci, Founder and CEO, T-Consulting
Hear how T-Consulting integrated Webroot® Business Endpoint Protection, DNS Protection, and Security Awareness into its RMM, enabling its team members to take back their time and refocus their efforts on business priorities and revenue-generating tasks in CEO Vera Tucci’s video testimonial.